Standard shipping orders should arrive within 5 to 10 business days.
Online orders are fulfilled and delivered on business days only (Monday-Friday, excluding major holidays)
All orders over $150 will require a signature upon delivery except International Orders.
Free shipping on all orders over $50 within the U.S. only. Standard shipping rate $6 within the U.S. (excludes Hawaii, Alaska, and other U.S. Territories)
Shipping orders to Hawaii, Alaska, and other U.S. Territories may incur additional fees.
All purchases made before 2 pm will be processed and shipped within that day. Purchases made after 2 pm will be shipped the next business day (purchases received on Friday after 2 pm will be shipped the following Monday or business day).
isoi USA offers international shipping to all countries (except Canada) at a flat rate of $23.00 and free shipping on all orders over $200 to all countries (except Canada).
Flat rate of $17.00 to Canada and free shipping on all orders over $130 to Canada.
The purchaser is responsible for paying any applicable taxes or duties that may apply.
International orders can take anywhere from 5-21 business days depending on the destination.
International orders with flat rate shipping are not traceable and we cannot be held responsible for non-delivery. Once we ship the order with a carrier service and the package leaves United States, we can no longer be held responsible for that package.
If you would like to purchase different shipping options at an additional cost for tracking and insurance, please send us an inquiry through firstname.lastname@example.org.
Please note that the original shipping costs cannot be refunded.
Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, we will work with our best effort to get the package to you but please understand that we assume no responsibility.
International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered.
isoi USA is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the purchaser's responsibility to pay the Customs fee.
If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding your order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us.
isoi USA is not responsible for reshipping orders that are refused at Customs.
In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to possible opening of and inspection of goods by Customs officials in the country of delivery. isoi USA is not responsible for orders that are held up at Customs, damaged by Customs, destroyed by Customs, or refused entrance by Customs due to this process.
It is the responsibility of the customer to review their own country's importation regulations, as we are not responsible for items refused by Customs in accordance with their prohibition policies.
Returns and Exchanges
How do I place a return or exchange?
If you are not completely satisfied with a purchase or gift, you may return it for a full refund or exchange it, under the following conditions....
- Used or opened products will not be accepted for a return or exchange. Note: You may always request free samples of a product before buying.
- No returns or exchanges will be accepted after 30 days. You may return or exchange items within 30 days from your order date.
Unfortunately, we do not accept returns for international orders unless by our error.
We apologize that we are unable to cover the cost of return shipping or refund your original shipping charges unless the return was a result of our error.
Returned items must include all contents with the original packaging as well as a receipt for proof of purchase. Damaged packaging and items will not be accepted for a return or exchange.
It may take up to one week for your return to be processed. You will receive an email confirmation once your returned items have been processed. The return shipping fee will be deducted from your refund.
Once an order has been shipped, customers must contact the carrier service for additional inquiries. We are not responsible for any stolen packages.
We can only accept returns from orders placed on us.isoi.com. Purchases made another website or location must be addressed by the original place of purchase.
Please contact at (201) 408-5342 or email us at email@example.com regarding the return/exchange. We will provide a return label and help the process as seamless as possible.
For further information and all other inquiries, please feel free to contact us.
* If there is a manufacturing issue or defect with the product, you may return it at any time. Please contact a customer representative to notify us of the issue. We apologize for any inconvenience that you may have experienced.
Orders & Payment
Orders are processed and shipped on business days only (Monday through Friday), excluding major holidays) and are processed within 24 hours of receipt.
Orders placed on Saturday and Sunday will be processed on the following Monday or business day.
Once your order has been processed and shipped, you will receive an email confirmation with a tracking number.
We accept American Express, Visa, and MasterCard. Purchases can also be made via PayPal.